At BuyPhenibut.org, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind. Please read the following information carefully to understand our return process:
- Eligibility for Returns: We accept returns for unused and unopened products within 30 days of the delivery date. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.
- Return Process: To initiate a return, please contact our customer support team at support@buyphenibut.org with your order number and a brief explanation of the reason for the return. Our support team will provide you with further instructions on how to proceed with the return process.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged product). We recommend using a trackable shipping method to ensure that your return reaches us safely.
- Refund Processing: Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
- Exchanges: We do not offer exchanges for returned items. If you would like to exchange a product for a different item, you will need to return the original item for a refund and place a new order for the desired item.
- Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately at support@buyphenibut.org. We will work with you to resolve the issue promptly by either issuing a replacement or providing a refund.
- Non-Returnable Items: Certain items are not eligible for return due to safety and hygiene reasons. These include opened or used products, as well as items that are perishable or have exceeded their expiration date.
- International Returns: Please note that we do not accept returns for orders shipped internationally outside the United States due to customs and import regulations.
By placing an order on BuyPhenibut.org, you agree to abide by our return policy. If you have any questions or require further assistance regarding returns, please don’t hesitate to contact our customer support team.
Thank you for shopping at BuyPhenibut.org.